BID Quality Summit Gold Award for Excellence and Business Prestige
Fairfield Tours (PTY) LTD received the International Quality Summit Award in the Gold Category. In recognition of Commitment to Quality, Leadership, Technology and Innovation, Fairfield represents success for South Africa in the business world. Fairfield Tours has been honored with the International Award for Quality, based on the criteria of the QC100, at the B.I.D. International Quality Summit in New York.
The principles of the QC100 Total Quality Management Model are as follows:
- Quality is a consequence of valuing customer satisfaction and obtaining positive business results.
- Meet the quality levels established in the company in accordance with the QC100 Point of Quality.
- Encourage participation and teamwork for decision making.
- Satisfy the needs of our clients and meet their expectations.
- Provide human resources, both technical and economic, to achieve continuous improvement and respect for the environment.
- Manage human resources in our company to achieve the maximum potential.
- Make employees aware of the importance of concentration on the most profitable areas of activity, to achieve the best business results.
Fairfield dedicate this award to the wonderful quality driven Fairfield Team, our outstanding guides and drivers, our suppliers, our esteemed local and international client base and to the awesome travel destination - South Africa.
Ian Kleinhans (Executive Chairman) - Acceptance Speech
